In order for TGW Systems to provide warranty service for parts, the customer must provide the following information.
Provide a picture of the bed tag located on the bed section where the part(s) failed. If a picture cannot be provided, then copy the information as stated below.
Bed Tag General Information Required:
Good Description Example: (Motorized roller is making a grinding noise, is hot to touch, and roller driver card is blinking code 1xxxx.)
Bad Description Example: (Roller failed)
TGW will evaluate this information and determine if the part needs to be returned or discarded.
Once the required information above is received, TGW will send a no-charge replacement part to the customer via UPS/LTL ground. If the part is to be returned, TGW requires the failed part to be returned prepaid unless otherwise stated within 10 working days after receipt of replacement part.
Return TGW’s RMA Request Form with your attached documents to or fill out TGW’s online warranty form While filling in the form information, attach your documents and pictures, and submit the information. This will automatically go to TGW’s Life Time Service team.
TGW will either evaluate the part at TGW's facility or return the part to TGW’s vendor for evaluation. If the part failure is determined to be a warranty failure, a Return Authorization (RA) will be issued and sent to the customer. If the part failure is determined to be a non-warranty failure then TGW will invoice for the replacement part, shipping cost, and evaluation fees as applicable.
- Return a copy of the RA form as a packing list along with material being returned.
- RA number (located in the upper right hand corner of the RA form) must be shown on all shipping labels and documents for product to be accepted and properly routed.
- Return product to:
TGW Systems Inc.
Attn: Quality Department
1300 E Mount Garfield Road
Norton Shores MI 49441-6097
4. Returns must be Freight Prepaid unless otherwise stated on the return order.4.
Warranty Specialists are available during normal business hours
Monday – Friday 8 am to 5 pm Eastern Time